Subscription expiry

Subscription expiry

When your subscription expires, your companies enter view-only mode. Your data stays intact and you can restore full access by renewing.

What triggers expiry

Your subscription expires when:

• Your billing period ends without a renewal payment
• Your free trial reaches its end date

What happens automatically

When the subscription expires:

1. All companies under your account become inactive
2. Companies enter view-only mode — data is visible but not editable
3. AI access is disabled for you and all team members
4. Team members' AI access grants are paused

Notifications

You receive email notifications:

• 7 days before expiry — reminder to renew
• On expiry — confirmation that your companies are now in view-only mode

How to renew

1. Go to Settings → Billing
2. Click Renew Subscription or Subscribe
3. Choose your plan and billing period
4. Complete payment

After renewal:

• Your companies return to active status immediately
• Team members regain full access
• Paused AI access grants are automatically restored

Your data is safe

Subscription expiry never deletes your data. All records, documents, reports, and settings remain exactly as you left them. View-only mode ensures you can always access your information.

Effect on team members

Related articles

• Billing and subscription — renew your subscription and manage payments
• Company management — reactivate individual companies
• Free trial — what happens when your trial ends
• AI access guide — how AI access works for team members